Delivery, Returns And Local Pick Up (Click & Collect)
LOCAL PICK UP (AVAILABLE DURING LOCKDOWN)
ALL LOCAL PICK UPS ARE TO BE COLLECTED FROM THE STORE. 3-5 Bowes Street, Blyth, NE24 1BD, Tel: 01670 333036. Once we have the item in stock which will be between 1-2 working days or if the item has to be ordered please allow 2-3 weeks from purchase for your collection. If we get the item in sooner we will notify you via email, telephone or text message to arrange a time slot for your collection. If it is a specialist manufacture, we will give a time frame on completion. If you need the item sooner then please contact us and we will do everything we can to meet your requirements. If you have any specific deadlines please contact us for an estimated pick up date before purchasing your item. This will all be whilst following the strict Covid 19 guidelines. Only 1 person will be allowed to pick up any order, all customers are required to wear a face covering and must sanitise before they come to the store, to help prevent the spread of the virus. All customers will be required to stand outside the premises and the order will be brought to them by a member of staff. All customers will be required to bring proof of purchase or a form of photo ID upon collecting their order.
DELIVERY & RETURNS
If the item is in stock it will be despatched within 1-2 working days. If the item has to be ordered please allow 2-3 weeks from purchase for delivery. If it is a specialist manufacture, we will give a time frame on completion. if you need the item sooner then please contact us and we will do everything we can to meet your requirements. If you have any specific deadlines please contact us for an estimated delivery date before purchasing your item.
Your item will be discreetly packaged as to not draw attention to the nature of the contents and will be beautifully packed in one of our presentation boxes with your Invoice and (if applicable) a Valuation for Insurance.
We prefer to send our parcels via Royal Mail Special Delivery which is guaranteed by Royal Mail to be delivered before 1pm the next day and is insured. All parcels are fully insured by us in transit. Once the parcel has been signed for it becomes the purchaser’s property and is no longer covered by our insurers. Please make sure the parcel has not been tampered with before signing for your parcel.
When your purchase is ready to dispatch we will contact you before we send your order to ensure there is someone at the delivery address to sign for it.
At Northumberland Goldsmiths Ltd we are confident you will be thrilled with your purchase.
However you have the right to return your purchase for a full refund or exchange within 14 days of receipt if you decide the item is not right for you or is faulty. We regret that we cannot offer refunds on items that have been worn or are personalised to your specification or are Bespoke items ie Made to Order items.
Your refund will only be issued after being assessed by one of our experienced team to verify that the item has been returned in the same condition and is the same piece as was received. If it is not then the item will be returned to you.
If you decide to return your purchase please contact us via e-mail: firstname.lastname@example.org or by phone 01670 352011
Send your parcel via Royal Mail Special Delivery addressed to
Northumberland Goldsmiths Ltd
3-5 Bowes Street,
The item must be in the same condition as received accompanied by all of the original paperwork and documents. Ensure your item is securely wrapped to avoid being damaged in the postal system.
For security reasons please make sure the word ‘Diamond’ is not written anywhere on the outside of the parcel.
We cannot be responsible for any items lost in transit and therefore advise you to retain all proof of posting and documentation.
One your item has been returned and verified we will notify you by e-mail or by phone. Please remember it can take up to 3-4 days for a refund payment to appear on your credit or debit card statement.
Feel free to contact us about your return at any time, either by email email@example.com or call 01670 352011 between 9.00am and 5pm Mon-Fri. A team member will be happy to assist you.
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